Candle care is super important for the safety of your home and the longevity of your candle. Every order comes with a candle care card and fire safety label to ensure your safety. For best care, it is recommended to:

❤ Trim wick to 1/4 inch before each lighting to prevent soot

❤ Burn candle ensuring melt pool reaches edge of jar

❤ Burn candles for no more than 4 hours at a time

❤ Do not move candle while lit or warm

❤ Never use water to extinguish a candle

❤ Keep candle on a plate or level surface

❤ Never leave candle unattended

Our candles are made of 100% soy wax and are Leaping Bunny compliant. All candles are:

❤ 100% soy wax (vegan) hand-poured in Northern Central Florida

❤ Embellished with ethically sourced crystals or gemstones

❤ Decorated with biodegradable glitters or sugar toppings

❤ Leaping Bunny compliant fragrance oils and dyes

Once you place an order, processing may take up to one week from purchase. All orders (excluding solely sticker orders) will come with a tracking number from USPS, sent to your email. Many Mumbling Mice is not responsible for:

❤ Shipping delays due to natural disasters or current events

❤ Shipping company delays

❤ Holiday Delays

❤ Incorrect addresses

Custom orders will have an estimated shipping date when candle is ordered and agreed upon. All pre-ordered items will have an estimated processing and shipping date within item description to give you an estimate of when you should expect your order.

If you are interested in scheduled or expedited shipping, please contact me at my support page!

That’s okay, it happens! Sometimes things break during shipping or maybe the scent wasn’t what you expected. We're also human and could have shipped the wrong order. Whatever the case may be, Many Mumbling Mice will try working with you until you're satisfied.

In order to get a refund, please contact support@manymumblingmice.com to get a replacement or refund on your order. Simply provide the details of your situation and pictures (if possible). Refund and exchange requests must be made within 30 days and no more than 1/2 of the product can be used. Gift cards and deposits are nonrefundable for custom orders and services unless otherwise specified.

Refunds can not be made on shipping costs or free items (such as giveaways or samples).

Images on screen may also slightly differ due to resolution and brightness settings.

Candles are hand-poured and embellished by hand in an office room in Sacramento, California. Candles may vary slightly in color and may have unique features if compared.

Candles are cured for a week (or more) prior to shipping. 100% soy hand poured candles may be prone to frosting, bumps or cracks, and air bubbles. This will have no effect on the smell of the candle and sometimes occurs in change in temperature (from shipping), lighting in a room, and natural product settling. Color may also slightly vary between batches.

Subscription products are sent out the last week of each month. This means you should receive your subscription within the first week of the following month.

For example, your February Candle is shipped out the last week of January. Many Mumbling Mice is not responsible for shipping delays.

Manage My Subscription

You can view and manage the subscription from your customer account. After logging in, click “My Account”, and then “Subscriptions”.

Update Payment

To update your payment information or change your billing address, click “Payment Method”, and then “Add New Payment Method”. Please reach out to support if you are concerned about your upcoming subscription due to address change.

If you’d like to delay a subscription or “pause” it, please reach out to support.

Subscription Cancellations

To cancel the subscription, click “Cancel Subscription”. You'll receive an email notification when your subscription successfully cancels.

Note: Canceling a subscription doesn't automatically cancel the most recent order .If you’re order hasn’t been shipped and you’d like a refund, please reach out to support.

Failed Payments

If your subscription payment fails, you will receive an email with a notification and option to update your billing information.

The charge is attempted again after five days, and then for a final time five days after that. If the payment fails for a third time, the order and subscription are canceled, and you receive an email with your subscription status.

Custom Orders

Custom orders are exclusive and only available on a first come-first serve basis when availability open. When available, slots for custom art and candles will be posted to order in the shop. Please contact us at support@manymumblingmice.com with the subject line “Custom Candle” to request custom art or candles outside of posted slots.

Availability is not guaranteed if emailed and does not take priority over other custom orders.

Wholesale + Events

We've done custom orders for small businesses, special occasions (weddings, parties, etc) , and more! Email support@manymumblingmice.com with the subject line “Wholesale/event Inquiry” to request wholesale art or candles.